Delete your account

Your Koona Pin account holds only your Supporter plan and your devices’ places in sync. Your library was never on our server: it stays on your computers and phones whatever you do with the account. You can delete the account in the app or on the website, whenever you like.

The full list of what is deleted and what is kept is on Delete your account, and the privacy policy says the same.

Where to delete it#

On a computer#

1. Click the heart at the bottom of the sidebar (Supporter or Support Koona Pin) to open the Supporter dialog.
2. With a plan, press Delete account… next to Sign out, under your plan. Signed in without a plan, the dialog has a line Signed in as … · Delete account…: press Delete account… there.

On an Android phone#

1. Open You & sync, then the Supporter card.
2. Tap Delete account… under your plan. Without a plan, it is under your account line, Signed in as …, in the same sheet.

Without the app#

Use the form on Delete your account. Enter the email of your account and the 6-digit code we send to it; then the form offers the same choices as the app.

To delete an account, you have to be signed in to it. Not signed in on this device? Sign in first, as in Sign in on a computer, or use the form.

The steps#

Nothing is deleted until the last step.

1. Delete your account? shows what is deleted (Your account, Supporter and purchases, Sync) and what stays (Your library, Payment records). Press Continue.
2. If you signed in more than 10 minutes ago, Check your email asks for a 6-digit code: we send it to the email of your account. Enter it to go on.
3. When should we delete it? appears only when paid time is left: choose Delete now or At the end of the paid period. Without paid time left, the account is deleted now.
4. Confirm deletion says what will happen. The red Delete account deletes the account, or schedules the deletion for the date you chose.

When the account is deleted, the app says Your account is deleted: you are signed out on this device, and sync is off.

Now or at the end of the paid period#

• Delete now: Supporter ends at once, and the paid time left is lost.
• At the end of the paid period: Supporter keeps working until its last day, and then the account is deleted by itself. The Supporter dialog says Account will be deleted on … until then.

Either way, payments stop now and nothing more is charged. We cancel your Paddle subscription and your Google Play subscription ourselves, so there is nothing to cancel in the Play Store. Supporter for five years is paid once and is never charged again anyway.

Keep your account#

Changed your mind before the date? Open Delete account… again and press Keep my account; it may ask for a code from your email. Buying Supporter again keeps the account too.

Payments stay stopped when you keep the account: Supporter ends on that date unless you buy it again. To delete a scheduled account at once, press Delete now instead.

What is deleted and what stays#

Deleted: the account and its email address, your plan and its history on our server, and your devices’ places in sync. One thing stays for a while: Paddle’s IDs of your subscriptions and payments, with nothing else of the account, for 90 days and only so that late messages from Paddle about them are ignored. Then they are deleted too.

Stays:

• Your library, on each of your computers and phones: bookmarks, collections, notes and backups are files there, and deleting the account doesn’t touch them. Sync stops, and Koona Pin goes on working without an account. To keep a copy elsewhere, see Import and export.
• Payment records that Paddle and Google keep as tax and consumer law requires. They are theirs, not ours.

The details, feedback you sent us included, are on Delete your account.

Payments and refunds#

Deleting the account stops payments; it doesn’t refund them, and paid time you don’t use is not refunded. Refunds follow the refund policy for a payment through Paddle and Google Play’s rules for a purchase through Google Play. If you want a refund, ask for it before you delete the account.

If something goes wrong#

You see	What to do
A payment is still being processed. Try again later.	A Google Play payment hasn’t gone through yet. Nothing was deleted; try again once it has.
Could not stop payments	Nothing was deleted, and your account stays as it was. Check your connection and try again.
We couldn’t confirm the deletion	The answer didn’t arrive. Press Check again to find out whether the account was deleted.
You’re signed out	If the deletion went through, your account is gone. Sign in to check.
This account is used for app review and can’t be deleted.	It is the demo account for app review, and it holds no one’s data.

No longer have access to the email of your account? Write to us as Delete your account says at its end.