Refund policy

Last updated: 12 October 2026

This policy covers every paid Koona subscription. If one isn’t right for you, you get your money back.

14 days, full refund

Ask within 14 days of your first payment for a subscription, monthly or yearly, or of a payment for a fixed term, such as Koona Pin Supporter for five years, and you get the full amount back. You don’t need to give a reason.

How to ask

Paddle takes payments for us, so refunds go through Paddle: find your order at paddle.net with the email from your receipt, or reply to Paddle’s receipt email. You can also write to support@koona.app and we’ll arrange it.

Renewals and later

Renewals and payments after the first 14 days are not refunded, and we don’t refund part of a period. Cancel any time before the next payment and nothing more is charged: the subscription stays until the end of the period you paid for.

After a refund

A refund cancels the subscription, so nothing more is charged; a refunded payment for a fixed term ends that term. Your files stay on your computer, as they always do.

Your rights

This policy adds to your rights under consumer law, such as the right of withdrawal in the EU; it never takes them away. The terms of service cover the rest.